Privacy Policy | Drawback Hero
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Privacy Policy

Effective date: 4 March 2026

At Drawback Hero, your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website or use our services.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

a. Personal Information

  • Name, email address, phone number and business details.
  • Payment and billing information (e.g. bank account details for duty refunds).

b. Non-Personal Information

  • Browser type, IP address and other technical data.
  • Website usage data collected through cookies and similar technologies.

c. Client Data

If you submit data related to refund claims, such as shipping documentation and transaction records, we store and process this information securely.

2. How We Use Your Information

We use your information to:

  • Process and file duty refund claims on your behalf.
  • Provide account management and client support.
  • Improve website functionality and service offerings.
  • Communicate updates, promotions or service notifications.
  • Comply with legal obligations.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share it with:

  • Service Providers: Third parties that assist us in providing services (e.g. payment processors, cloud services).
  • Business Partners: Trusted partners to facilitate certain features or integrations.
  • Legal Authorities: If required by law or to protect our legal rights.

4. Data Security

We implement technical and organizational measures to protect your data against unauthorized access, alteration, disclosure or destruction.

However, no method of transmission over the internet is 100% secure. We encourage you to take precautions to protect your account.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access and Correction: Request access to or correction of your personal data.
  • Data Portability: Request a copy of your data in a portable format.
  • Deletion: Request that we delete your personal data, subject to legal and contractual obligations.
  • Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at [INSERT CONTACT EMAIL].

6. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

7. International Data Transfers

If you are located outside of Canada or the United States, your data may be transferred to and processed in countries where data protection laws may differ from your home jurisdiction.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. We will notify you of significant changes through our website or by email.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at [INSERT CONTACT EMAIL].

Questions about your data?

Our team is happy to walk you through how we handle and protect your information.

Contact Us →

Terms of Use

Effective Date: 4th March 2026

Welcome to Drawback Hero ("Company," "we," "our," or "us"). By accessing or using our website ("Site") and services (collectively, "Services"), you agree to be bound by these Terms of Use. Please read them carefully. If you do not agree to these Terms, you must not use our Services.

1. Acceptance of Terms
By using our Services, you confirm that you are at least 18 years of age or have the legal capacity to enter into this agreement. If you are using the Services on behalf of a business or organization, you warrant that you have the authority to bind that entity to these Terms.

2. Services Provided
Drawback Hero provides duty drawback services to e-commerce businesses and other clients importing and exporting goods. These services include filing duty and tax refund claims for eligible returned shipments and overpaid duties.

3. User Responsibilities
You agree to provide accurate and complete information necessary to process duty drawback claims. You are responsible for maintaining the confidentiality of your account information and for any activities conducted under your account.

4. Account Registration
To access certain features of our Services, you may be required to create an account. You agree to provide accurate and current information during registration and to update it as necessary. We reserve the right to terminate or suspend your account if any information is found to be inaccurate or misleading.

5. Fees and Payments
Our Services may include fees, commissions, or other charges. The pricing structure and payment terms will be outlined in a separate agreement or displayed during the payment process. You agree to pay all applicable fees in a timely manner.

6. Refunds and Disputes
We strive to process claims accurately and efficiently. If you believe there is an error or dispute regarding your refund or service, please contact us at [email protected]. We will review your case and work to resolve it promptly.

7. Intellectual Property
All content, designs, logos, and trademarks on our Site and Services are owned by or licensed to Drawback Hero. You may not reproduce, distribute, or use any of our intellectual property without prior written permission.

8. Prohibited Activities
You agree not to engage in activities that: Violate any laws or regulations. Involve fraudulent or misleading claims. Compromise the security of our Services or systems.

9. Data Privacy
We are committed to protecting your privacy. Please refer to our Privacy Policy [here] for details on how we collect, use, and safeguard your information.

10. Limitation of Liability
To the extent permitted by law, Drawback Hero shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Services. Our liability is limited to the amount paid by you for the specific service in question.

11. Indemnification
You agree to indemnify and hold harmless Drawback Hero, its employees, agents, and affiliates from any claims, damages, or liabilities arising from your use of the Services or violation of these Terms.

12. Modifications to Terms
We reserve the right to update or modify these Terms of Use at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our Services after such changes constitutes your acceptance of the new Terms.

13. Governing Law and Dispute Resolution
These Terms are governed by the laws of New York, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration in accordance with Any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA), except where prohibited by law.

14. Termination
We may terminate or suspend your access to our Services at our sole discretion if you violate these Terms or engage in activities that harm our business operations.

15. Contact Us
For questions or concerns regarding these Terms, please contact us at: Drawback Hero

Email: [email protected] Thank you for using Drawback Hero.

We are committed to providing you with reliable duty drawback services.

Kind regards,
Drawback Hero Team