Terms of Use

1. Acceptance of Terms

By using our Services, you confirm that you are at least 18 years of age or have the legal capacity to enter into this agreement. If you are using the Services on behalf of a business or organization, you warrant that you have the authority to bind that entity to these Terms.

2. Services Provided

Drawback Hero provides duty drawback services to e-commerce businesses and other clients importing and exporting goods. These services include filing duty and tax refund claims for eligible returned shipments and overpaid duties.

3. User Responsibilities

You agree to provide accurate and complete information necessary to process duty drawback claims. You are responsible for maintaining the confidentiality of your account information and for any activities conducted under your account.

4. Account Registration

To access certain features of our Services, you may be required to create an account. You agree to provide accurate and current information during registration and to update it as necessary. We reserve the right to terminate or suspend your account if any information is found to be inaccurate or misleading.

5. Fees and Payments

Our Services may include fees, commissions, or other charges. The pricing structure and payment terms will be outlined in a separate agreement or displayed during the payment process. You agree to pay all applicable fees in a timely manner.

6. Refunds and Disputes

We strive to process claims accurately and efficiently. If you believe there is an error or dispute regarding your refund or service, please contact us at Support@drawbackhero.com. We will review your case and work to resolve it promptly.

7. Intellectual Property

All content, designs, logos, and trademarks on our Site and Services are owned by or licensed to Drawback Hero. You may not reproduce, distribute, or use any of our intellectual property without prior written permission.

8. Prohibited Activities

You agree not to engage in activities that:

• Violate any laws or regulations.
• Involve fraudulent or misleading claims.
• Compromise the security of our Services or systems.

9. Data Privacy

We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your information.

10. Limitation of Liability

To the extent permitted by law, Drawback Hero shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Services. Our liability is limited to the amount paid by you for the specific service in question.

11. Indemnification

You agree to indemnify and hold harmless Drawback Hero, its employees, agents, and affiliates from any claims, damages, or liabilities arising from your use of the Services or violation of these Terms.

12. Modifications to Terms

We reserve the right to update or modify these Terms of Use at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our Services after such changes constitutes your acceptance of the new Terms.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of New York, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA), except where prohibited by law.

14. Termination

We may terminate or suspend your access to our Services at our sole discretion if you violate these Terms or engage in activities that harm our business operations.

15. Contact Us

For questions or concerns regarding these Terms, please contact us at:

Drawback Hero
Email: Support@drawbackhero.com

Thank you for using Drawback Hero. We are committed to providing you with reliable duty drawback services.