The Drawback Hero Program

Build Your Duty Drawback Program

We build and run your duty drawback program, recover eligible historical duties, and put a process in place so future refunds are not missed.

Build a drawback program without building a drawback department.

See If You Qualify →Talk to us

Free opportunity assessment · No successful recovery, no success fee

What the program covers

Opportunity assessment
Drawback Program Blueprint
Historical duty recovery
Ongoing claims on a set schedule
Specialist coordination and filing
Refund tracking

Who It Is For

Built for Companies That Move Goods Across Borders

If you pay import duty and some of those goods later leave the country, a drawback program may apply.

Importers that export

You import inventory and later ship some of it to customers or partners in another country.

Ecommerce and marketplace brands

You sell through your own store, Amazon, Walmart or other marketplaces to buyers abroad.

Cross-border returns

You handle returns, defective goods or wrong shipments that are sent back or destroyed.

U.S. and Canadian operations

You have stock, warehouses or customers on both sides of the border.

Manufacturers

You import materials or components and export what you make.

Meaningful duty spend

Duty is a real line on your P&L, and tariffs have made it bigger.

The Problem

Why Companies Leave Drawback Unclaimed

Drawback is rarely missed because a company does not qualify. It is missed because nobody owns it.

No one owns it

Finance, operations and logistics each hold part of the picture. Drawback falls between them.

Your broker does not file it

Most customs brokers clear your imports. Few actively run drawback for their clients.

The data is scattered

Import entries, sales, shipments and returns sit in different systems that nobody has connected.

Deadlines pass quietly

Every month without a claim, older imports age out of the eligible window for good.

One-off refunds stop

A single historical claim recovers the past, then the same money starts piling up again.

Building a team is costly

Hiring and training in-house drawback staff rarely makes sense for a growing company.

What We Do

We Handle or Coordinate the Whole Program

You provide the records and explain how your operation works. We coordinate the rest.

Eligibility assessment
Review of imports, exports and returns
Historical opportunity analysis
Data requirements
Program design
Import and export matching

Specialist coordination
Claim preparation
Filing support
Refund tracking
Ongoing claims

The Program

Four stages. One program. You do not commit to a big build before you know the opportunity exists.

Opportunity Assessment

We review your imports, exports, international shipments, returns and available records. We confirm whether drawback applies, which scenarios fit, the historical opportunity, the documentation needed and whether an ongoing program makes sense.

Program Build

We create your Drawback Program Blueprint: eligible transactions, required records, matching method, responsibilities, filing frequency, workflows and specialist involvement.

Historical Recovery

We review the available historical period and pursue every eligible drawback claim. Up to 5 years in the U.S. and about 4 in Canada.

Ongoing Program

We run a recurring process so eligible duties keep getting identified and claimed as your business keeps importing and exporting.

What We Need From You

Your Part Is Small and Clearly Defined

Most of these records already exist with your broker, carriers or sales platform. We can often request them directly.

Import entry records showing duty paid
Commercial invoices with product detail
Export, sales or shipment reports

Return and destruction records, if any
Introductions to your broker or forwarder
A short walkthrough of how your operation works

Past and Future

Historical Recovery Plus Future Recovery

The program captures what you are owed today and keeps capturing it.

Historical recovery

We go back through the eligible lookback period and claim what was missed.

Ongoing claims

New eligible activity is collected and claimed on a set schedule, so nothing ages out.

Specialist coordination

Licensed drawback specialists prepare and file. We manage them, the data and any customs follow-up.

Refund tracking

You get clear updates on what was filed, what is pending and what has been paid.

Risk reversal

No successful recovery, no success fee.

The first stage confirms whether there is a commercially viable opportunity. If there is not, we tell you and you owe nothing.

See If You Qualify →

FAQ

Program Questions Answered

No. We install and run the process that captures drawback for you. Historical recovery is the first result. The ongoing program keeps it going.

The opportunity assessment is free. After that we earn a percentage of what is recovered. No successful recovery, no success fee.

Then we tell you after the assessment. You will not be asked to commit to a program before we know the opportunity is real.

Mostly at the start: sharing records and walking us through how you ship and handle returns. After that, it is occasional questions.

Licensed drawback specialists in the U.S. and Canada prepare and file claims. We coordinate them and manage the data, timelines and follow-up.

No. We work alongside your broker and pull the data we need from them. Nothing about your import process changes.

Generally up to 5 years in the U.S. and about 4 years in Canada, depending on the scenario. Older imports age out every month, which is why timing matters.

Stop Leaving Recoverable Duties Behind

Find out whether a drawback program makes sense for your business. Free assessment, no obligation.

See If You Qualify →Talk to Us