How It Works

We Build and Run Your Duty Drawback Program

We confirm where drawback applies, build the program around how you already operate, recover eligible historical duties and run the process so future refunds are not missed. No internal drawback department required.

The Process

Four stages. One program that keeps recovering.

1

Assess: Is there an opportunity?

We review how you import, export, ship internationally and handle returns. Using a sample of your records, we confirm whether drawback applies, which scenarios fit, what the historical opportunity looks like and whether an ongoing program makes sense. No cost, no obligation.

2

Build: Your Drawback Program Blueprint

If the opportunity is worth pursuing, we put a short agreement and NDA in place, then design the program around your existing operations. The blueprint defines eligible transactions, required records, how imports are matched to exports, who does what, how often claims are filed and where specialists are involved.

3

Recover: Historical duties

We collect the records, working directly with your broker, freight forwarder and carriers where it is easier. We match imports to exports, reconcile quantities and classifications, and coordinate licensed drawback specialists to prepare and file eligible claims across the available lookback period.

4

Run: The ongoing program

We put a recurring process in place. New data is collected on a set schedule, claims are prepared and filed, customs questions are handled, and refunds are tracked. Eligible duties keep getting captured without your team running it.

What we need

A claim is built from a collection of documents.

A drawback claim is only as strong as the records behind it. The goal is to connect what you imported to what you later exported, and to prove the duty was paid. These are the documents we typically work with. You will not have every item for every claim, and we will help you find what is missing.

Import records

The entry and accounting documents showing what came into the country and, importantly, that duty was paid. This is the foundation of any claim.

Commercial invoices

Itemized invoices with product or style numbers, descriptions, quantities, and sizes, so each imported item can be identified and valued.

Proof of export

Export or sales reports showing which goods left the country, supported by tracking numbers, shipment details, and bills of lading.

Tariff classifications

The HTS or tariff codes for your products, usually found on your import paperwork, which determine the duty and how the claim is calculated.

Product details

Supporting detail such as unit of measure and per-item weights. When a tariff code requires a specific unit of measure, the claim has to match it.

Broker & carrier reports

Reports from your customs broker and freight partners that back up your entries and exports. We can often request these directly on your behalf.

Why the detail matters: claims are approved on the strength of their records, not the size of the opportunity. Missing documents, mismatched quantities, or inconsistent product descriptions are the most common reasons a claim gets questioned or sent back. We prepare everything to be audit-ready before it is filed, so the claim holds up under review.

Who does what

You provide the records. We run the program.

Your part
  • Share a sample of your import and export activity for the review
  • Give us access to, or copies of, your records
  • Connect us with your broker or freight forwarder where needed
  • Answer the occasional question on product detail
Our part
  • Estimate the opportunity and confirm eligibility
  • Chase down and organize the supporting documents
  • Match imports to exports and build the claim
  • File the claim and manage any audit or follow-up
  • Get the refund to you, then do it again next cycle

Start With a Free Opportunity Assessment

Tell us how you import, export and handle returns. We will tell you whether a drawback program makes sense and what it could recover. No successful recovery, no success fee.

See If You Qualify →