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    70% of Duty Refunds Go
    Unclaimed Because It's Complex


    We Simplify Duty Refunds for E-commerce Companies

    Over 70% of
    Duty Refunds
    Go Unclaimed Because It's Complex


    We Make Duty Refunds Simple

    Calculate Your RefundSchedule a Call

    What's Duty Drawback?

    Duty drawback is a customs refund program that returns duties, taxes, and fees you paid when you imported goods - if those goods are later exported, returned, or destroyed.

    It prevents you from paying duties twice on the same product.

    You can recover import duties, Section 301 China tariffs, and fees like MPF and HMF.

    You’re Eligible If You:

  • You Ship Orders OverseasGet money back on goods you import and later export without major changes.
  • You Deal With Damaged or Unsellable StockClaim refunds when defective items are destroyed or shipped out under customs rules.
  • You Send Products Back to SuppliersReclaim duties on items returned to the sender - no reason to leave money behind.
  • You Manufacture and ExportUse imported materials in what you build? If you export it, you can likely get a refund.
    • See the Types of Duty Drawback
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    What's Duty Drawback?

    Duty drawback is a customs refund program that returns duties, taxes, and fees you paid when you imported goods - if those goods are later exported, returned, or destroyed.

    It prevents you from paying duties twice on the same product.

    You can recover import duties, Section 301 China tariffs, and fees like MPF and HMF.

    You’re Eligible If You:

  • You Ship Orders OverseasGet money back on goods you import and later export without major changes.
  • You Deal With Damaged or Unsellable StockClaim refunds when defective items are destroyed or shipped out under customs rules.
  • You Send Products Back to SuppliersReclaim duties on items returned to the sender - no reason to leave money behind.
  • You Manufacture and ExportUse imported materials in what you build? If you export it, you can likely get a refund.

    • Why Most Companies Don't File!

    Even experienced importers often overlook duty drawback because the rules are complex and the paperwork is time-consuming.

    Many assume the refund process isn’t worth the effort or that they don’t qualify.

    But here’s the truth:

    Duty drawback refunds can reach back five years, and with expert handling, the process is fast, compliant, and hassle-free.

    That’s where Drawback Hero comes in.

    Clipboard with a red X mark

    Why Most Companies Don't File!

    Even experienced importers often overlook duty drawback because the rules are complex and the paperwork is time-consuming.

    Many assume the refund process isn’t worth the effort or that they don’t qualify.

    But here’s the truth:

    Duty drawback refunds can reach back five years, and with expert handling, the process is fast, compliant, and hassle-free.

    That’s where Drawback Hero comes in.

    Check if Your Business Qualifies for a Duty Refund

    Apply to receive your refund estimate and next steps.

    'Refund Estimate' Call

    Why Drawback Hero?

    We follow a rigorous 50-point checklist for every claim to catch overlooked refunds, prevent errors, and maximize the amount you get back.

  • No Upfront FeeYou pay $0 upfront. We only get paid when we secure your refund, showing our confidence in delivering results.
  • Paid Directly To YouThe government deposits your refund straight into your bank account—no intermediaries, no delays.
  • Zero Complexity​We manage all the paperwork and ensure compliance with customs regulations, including navigating complex tariffs, so you can focus on growing your business.
  • Unlock Your Hidden ProfitsReclaim refunds on duties paid for returns and international shipments from up to 5 years ago.
  • Experts Who Deliver ResultsOur team specializes in duty drawbacks, using years of experience to secure the highest refunds quickly and efficiently.
    • Check if Your Business Qualifies for a Duty Refund
    Globe showing continents

    Why Drawback Hero?

    We follow a rigorous 50-point checklist for every claim to catch overlooked refunds, prevent errors, and maximize the amount you get back.

  • No Upfront FeeYou pay $0 upfront. We only get paid when we secure your refund, showing our confidence in delivering results.
  • Paid Directly To YouThe government deposits your refund straight into your bank account—no intermediaries, no delays.
  • Zero Complexity​We manage all the paperwork and ensure compliance with customs regulations, including navigating complex tariffs, so you can focus on growing your business.
  • Unlock Your Hidden ProfitsReclaim refunds on duties paid for returns and international shipments from up to 5 years ago.
  • Experts Who Deliver ResultsOur team specializes in duty drawbacks, using years of experience to secure the highest refunds quickly and efficiently.
    • Schedule a Free Consultation

    Would you like to know your refund estimate?

    Find out how much you could recover and how!

    Start My Calculation

    How It Works!

    4 Simple Steps to Unlock Your Refunds

    Our streamlined approach ensures you receive refunds quickly and efficiently.

  • Step 1: ConsultationWe conduct a thorough review of your import and export activities to identify all potential refund opportunities.
  • Step 2: DocumentationOur experts handle all necessary paperwork and ensure adherence to customs regulations, minimizing your workload.
  • Step 3: We Submit Your ClaimWe file your claims accurately and promptly, leveraging our expertise to expedite the process.
  • Step 4: You Receive Your RefundOnce approved, refunds are deposited directly into your account, providing a boost to your cash flow.
    • Schedule a Free Consultation
    Unlocked padlock with a check mark

    How It Works!

    4 Simple Steps to Unlock Your Refunds

    Our streamlined approach ensures you receive refunds quickly and efficiently.

  • Step 1: ConsultationWe conduct a thorough review of your import and export activities to identify all potential refund opportunities.
  • Step 2: DocumentationOur experts handle all necessary paperwork and ensure adherence to customs regulations, minimizing your workload.
  • Step 3: We Submit Your ClaimWe file your claims accurately and promptly, leveraging our expertise to expedite the process.
  • Step 4: You Receive Your RefundOnce approved, refunds are deposited directly into your account, providing a boost to your cash flow.
    • Schedule a Free Consultation

    Apply for a 'Refund Estimate' Call


    ✅ Get a clear refund estimate

    ✅ Understand your eligibility

    ✅ Understand the refund amount and timeline

    ✅ Know the exact next steps

    Due to recent demand, we only 10 estimate calls available per week

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    Frequently Asked Questions

    Click a question below to see the answer

    Why don’t we require payment upfront?

    We only get paid once you receive your duty refund. This way, there’s no risk to you—if we don’t succeed, you don’t pay.

    How do I know if my business qualifies for duty drawback?

    If your business imports goods into the U.S. or Canada and either exports or destroys those goods (or products made with those goods), you likely qualify. We assess each case individually to determine eligibility.

    What types of goods are eligible for duty drawback?

    Most imported goods are eligible, especially if they’re re-exported, used in manufacturing, or destroyed. Our team can help evaluate your products and determine eligibility.

    How long does it take to get my duty refund?

    The refund process generally takes about 6 to 12 weeks, depending on the complexity of the claim and customs processing times.

    What companies do you work with?

    We work with a range of e-commerce businesses, manufacturers, and distributors who import and export products. If you’re handling cross-border shipments, we can likely help you reclaim duty fees.

    How do you ensure compliance with customs regulations?

    Our team specializes in duty drawback and stays up-to-date with customs regulations to ensure your claims are accurate and compliant.

    Can I claim duty drawbacks on past imports?

    Yes! U.S. and Canada Customs allows businesses to file claims retroactively for imports up to 5 years old. This means you may be able to recover substantial refunds for past transactions.
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