ATTENTION: E-COMMERCE BRANDS
Stop Leaving Money
at the Border
If you import goods into the U.S. or Canada and later export or return them, you may be owed duty refunds.
No upfront fees
US & Canada coverage
Recover duties, tariffs, and fees
ATTENTION: E-COMMERCE BRANDS
Stop Leaving Money
at the Border
If you import goods into the U.S. or Canada and later export or return them, you may be owed duty refunds.
No upfront fees
US & Canada coverage
Recover duties, tariffs, and fees
THE PROBLEM
Billions in Duty Refunds Go Unclaimed Every Year
Most importers don’t realize they qualify for duty drawback or the process feels too complex to pursue.
Regulations are complex
Most companies don’t know they qualify
Claims expire after 5 years
THE PROBLEM
Billions in Duty Refunds Go Unclaimed Every Year
Most importers don’t realize they qualify for duty drawback or the process feels too complex to pursue.
Regulations are complex
Most companies don’t know they qualify
Claims expire after 5 years
How Duty Drawback Refunds Work
4 Simple Steps
We handle the complexity so you don't have to,
with most clients receiving their refund within 90 days
Step 1: Get Your Estimate
We calculate how much you can recover from the last 4-5 years
Step 2: Data Collection
We review documents,
and prepare your claim
Step 3: Claim Filing
We submit and manage the claim directly with customs
Step 4: You Get Paid
Funds are deposited into your account. We get paid after your refund is received.
RISK-FREE PRICING
You Only Pay When
You Get Refunded
Most customs consultants charge upfront fees regardless of results.
We only get paid when we recover money for you.
No setup fees
No hourly billing
We only take a percentage of recovered refunds
RISK-FREE PRICING
You Only Pay When
You Get Refunded
Most customs consultants charge upfront fees regardless of results.
We only get paid when we recover money for you.
No setup fees
No hourly billing
We only take a percentage of recovered refunds
NORTH AMERICA COVERAGE
One Partner for US and Canadian Drawback
Most firms handle either US or Canadian drawback — not both.
Drawback Hero manages your entire North American program.
US drawback filings (CBP)
Canadian drawback filings (CBSA)
One point of contact, one dashboard
NORTH AMERICA COVERAGE
One Partner for US and Canadian Drawback
Most firms handle either US or Canadian drawback — not both.
Drawback Hero manages your entire North American program.
US drawback filings (CBP)
Canadian drawback filings (CBSA)
One point of contact, one dashboard
WHICH TYPE APPLIES TO YOUR BUSINESS?
Types of Duty Drawback
in the U.S. and Canada
Exported Goods Drawback
Refunds available when imported goods are later exported in the same condition.
This applies to duty drawback programs in both the United States and Canada.
Manufacturing Drawback
Duties paid on imported inputs used to manufacture products may be refunded when the finished goods are exported.
Available under U.S. and Canadian drawback rules.
Rejected Goods Drawback
Refunds available when imported goods are returned to the supplier or destroyed due to defects or non-compliance.
Recognized under both U.S. and Canadian drawback programs.
Destroyed Goods Drawback
Refunds may be available when imported goods are destroyed under customs supervision instead of being sold or used.
Available under U.S. and Canadian drawback programs.
Substitution Drawback
In some cases, equivalent goods can be substituted for the imported items when claiming drawback.
This rule exists under both U.S. and Canadian drawback frameworks.
NAFTA/CUSMA Restrictions
Trade agreements between the U.S., Canada, and Mexico can limit drawback eligibility on certain exports.
Rules depend on how the goods move within North America.
Frequently Asked Questions
What is duty drawback in simple words?
Duty drawback is a refund of customs duties paid on imported goods that are later exported, destroyed, or used to produce goods that are exported. If the goods don’t remain in the country for domestic consumption, the duties paid may be recoverable.
How does duty drawback work?
A company imports goods and pays customs duties. If those goods are later exported or otherwise qualify under drawback rules, the company can file a claim with customs authorities to recover eligible duties.
Who is eligible for duty drawback?
Importers, exporters, manufacturers, and distributors may qualify, provided they can document that imported goods were exported, incorporated into exported products, returned to suppliers, or destroyed in accordance with regulations.
How do I know if I qualify for duty drawback?
Goods may qualify if they are:
- Exported in the same condition
- Used in manufacturing exported products
- Returned to a supplier
- Destroyed under customs supervision
Specific eligibility requirements vary between the U.S. and Canada.
How is duty drawback calculated?
Duty drawback is generally calculated based on the amount of customs duties originally paid on the imported goods. In some cases, trade agreements or destination country rules may affect the refundable amount.
Do I really pay nothing upfront?
Correct. Drawback Hero works on a contingency fee basis. We invest our time and expertise to identify, prepare, and file your claims. Our fee is a percentage of the refund we recover. If we don't recover anything, you owe us nothing. There are no retainers, setup fees, or hourly charges.
SOCIALS
CONTACT US
TYPES OF DRAWBACK
LEGAL
Copyright 2026. All Rights Reserved.