We believe businesses shouldn't lose money simply because the customs process is complicated.
Our goal is ambitious. Help businesses recover $1 billion in duty refunds. One claim at a time.
Every year, businesses leave millions of dollars in duty refunds unclaimed. Not because they aren't eligible. Because they don't know the money is there, or the process feels too complicated to pursue.
Drawback Hero exists to change that.
We help businesses across the United States and Canada recover duties they've already paid, without the paperwork, the complexity, or the need for an in-house customs expert.
Duty drawback has existed for more than 200 years. The principle is simple. If imported goods are later exported, returned, or destroyed, some or all of the duties paid may be refunded.
Yet billions of dollars go unclaimed every year. The rules are complex. The documentation is time-consuming. And most businesses have more important things to focus on.
We built Drawback Hero to make the process simple.
We manage the entire duty drawback process from start to finish. That includes:
You provide the records. We handle the rest.
We work with businesses that import goods and later:
If duties were paid when those goods entered the country, there may be money waiting to be recovered. Many businesses can also claim refunds on duties paid years ago.
There are no upfront fees. If we don't recover a refund, you don't pay us.
Our success depends entirely on yours. That means every claim we file has one goal: putting money back into your business.
Start with a free review of your records. No upfront cost, no obligation.
Check My Eligibility →